curl --request POST \
--url https://api.aura-app.ai/v1/calls/{id}/reassign-closer \
--header 'Content-Type: application/json' \
--data '
{
"new_closer_id": "user_2abc123xyz",
"override_conflict": false
}
'import requests
url = "https://api.aura-app.ai/v1/calls/{id}/reassign-closer"
payload = {
"new_closer_id": "user_2abc123xyz",
"override_conflict": False
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({new_closer_id: 'user_2abc123xyz', override_conflict: false})
};
fetch('https://api.aura-app.ai/v1/calls/{id}/reassign-closer', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.aura-app.ai/v1/calls/{id}/reassign-closer",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'new_closer_id' => 'user_2abc123xyz',
'override_conflict' => false
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.aura-app.ai/v1/calls/{id}/reassign-closer"
payload := strings.NewReader("{\n \"new_closer_id\": \"user_2abc123xyz\",\n \"override_conflict\": false\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.aura-app.ai/v1/calls/{id}/reassign-closer")
.header("Content-Type", "application/json")
.body("{\n \"new_closer_id\": \"user_2abc123xyz\",\n \"override_conflict\": false\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.aura-app.ai/v1/calls/{id}/reassign-closer")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"new_closer_id\": \"user_2abc123xyz\",\n \"override_conflict\": false\n}"
response = http.request(request)
puts response.read_body{
"data": {
"attribution_only": false,
"call_id": "call_abc_123",
"conferencing_link": "<string>",
"new_closer_id": "<string>",
"new_closer_name": "<string>",
"new_event_id": "<string>",
"old_event_orphaned": false,
"previous_closer_id": "<string>",
"previous_closer_name": "<string>",
"attempt_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"source_cleanup_pending": true
},
"success": true
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}Reassign a booked call to a different closer
Swap the host on a booked call.
For an upcoming call, under the hood this cancels the existing calendar
event and creates a fresh one under the new closer’s calendar, then fires the
call.closer_reassigned webhook.
For a call that already happened, the swap is attribution-only: the
closer columns on the call row are rewritten (so deals, analytics, and
commission reads credit the right closer), but no calendar event is created
or deleted — the historical event stays on the host who actually held the
call. The response and the webhook payload carry attribution_only: true,
and the target closer does not need a connected calendar grant.
Who can reassign: changing a call’s host is admin only on every surface.
An API key keeps access. A signed-in member (a Clerk session) who is not an
organization admin gets 403 AUTHORIZATION_ERROR and nothing changes.
This applies to a call that already happened, too.
Constraints:
- Call must be in
bookingkind (intent calls cannot be reassigned) - Call must not be cancelled: a cancelled call gets
409CALL_CANCELLEDand nothing changes. Create a new call instead - A declined call can be reassigned while its time is still to come: it
goes back to waiting for the guest’s answer, and the new closer’s
invitation asks the guest again. Once a declined call’s time has passed it
cannot be reassigned: it gets
400VALIDATION_ERRORand nothing changes - New closer must be a member of the organization; for upcoming calls they must also have a connected calendar grant
- Cross-org reassignment is blocked
Side effects visible to Partner API consumers (upcoming calls):
- DB row’s
closer_id/closer_email/closer_name/nylas_event_id/nylas_grant_id/conferencing_linkare updated atomically - New conferencing link is issued (old one is invalidated)
- The calendar provider sends the replacement invitation with the guest’s
native RSVP controls. Aura also requests withdrawal of the old invitation;
if that best-effort delete fails,
old_event_orphaned=truereports it call.closer_reassignedwebhook fires to all subscribers- The recording bot moves to the new meeting link about 20 seconds after the
response, or before it for a call that starts within 2 minutes. Until then
updated_call.notetaker_id,notetaker_stateandmeeting_link_sentcan still describe the bot that was on the old event
Side effects (past calls, attribution-only):
- Only
closer_id/closer_email/closer_namechange; the event id, conferencing link, recording, outcome, and setter attribution stay put call.closer_reassignedwebhook fires withattribution_only: true
Sent by Aura for upcoming calls, about 20 seconds after the response:
- One branded email telling the guest their host has changed (and the new time, when it moved). It carries no calendar file: the replacement invitation above is the calendar update. Partners should not send their own
- The Zapier event and the
call.closer_reassignedPartner webhook, from the same shared reassignment service the dashboard uses
curl --request POST \
--url https://api.aura-app.ai/v1/calls/{id}/reassign-closer \
--header 'Content-Type: application/json' \
--data '
{
"new_closer_id": "user_2abc123xyz",
"override_conflict": false
}
'import requests
url = "https://api.aura-app.ai/v1/calls/{id}/reassign-closer"
payload = {
"new_closer_id": "user_2abc123xyz",
"override_conflict": False
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({new_closer_id: 'user_2abc123xyz', override_conflict: false})
};
fetch('https://api.aura-app.ai/v1/calls/{id}/reassign-closer', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.aura-app.ai/v1/calls/{id}/reassign-closer",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'new_closer_id' => 'user_2abc123xyz',
'override_conflict' => false
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.aura-app.ai/v1/calls/{id}/reassign-closer"
payload := strings.NewReader("{\n \"new_closer_id\": \"user_2abc123xyz\",\n \"override_conflict\": false\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.aura-app.ai/v1/calls/{id}/reassign-closer")
.header("Content-Type", "application/json")
.body("{\n \"new_closer_id\": \"user_2abc123xyz\",\n \"override_conflict\": false\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.aura-app.ai/v1/calls/{id}/reassign-closer")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"new_closer_id\": \"user_2abc123xyz\",\n \"override_conflict\": false\n}"
response = http.request(request)
puts response.read_body{
"data": {
"attribution_only": false,
"call_id": "call_abc_123",
"conferencing_link": "<string>",
"new_closer_id": "<string>",
"new_closer_name": "<string>",
"new_event_id": "<string>",
"old_event_orphaned": false,
"previous_closer_id": "<string>",
"previous_closer_name": "<string>",
"attempt_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"source_cleanup_pending": true
},
"success": true
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "<string>",
"error": "<string>",
"success": false,
"requestId": "<string>"
}{
"code": "NOT_FOUND",
"error": "Lead not found",
"success": false,
"requestId": "req_abc123"
}call.closer_reassigned webhook.
For a call that already happened, the swap is attribution-only: the
closer columns on the call row are rewritten (so deals, analytics, and
commission reads credit the right closer), but no calendar event is created
or deleted — the historical event stays on the host who actually held the
call. The response and the webhook payload carry attribution_only: true,
and the target closer does not need a connected calendar grant.
Who can reassign: changing a call’s host is admin only on every surface.
An API key keeps access. A signed-in member (a Clerk session) who is not an
organization admin gets 403 AUTHORIZATION_ERROR and nothing changes.
This applies to a call that already happened, too.
Constraints:
- Call must be in
bookingkind (intent calls cannot be reassigned) - Call must not be cancelled: a cancelled call gets
409CALL_CANCELLEDand nothing changes. Create a new call instead - A declined call can be reassigned while its time is still to come: it
goes back to waiting for the guest’s answer, and the new closer’s
invitation asks the guest again. Once a declined call’s time has passed it
cannot be reassigned: it gets
400VALIDATION_ERRORand nothing changes - New closer must be a member of the organization; for upcoming calls they must also have a connected calendar grant
- Cross-org reassignment is blocked
- DB row’s
closer_id/closer_email/closer_name/nylas_event_id/nylas_grant_id/conferencing_linkare updated atomically - New conferencing link is issued (old one is invalidated)
- The calendar provider sends the replacement invitation with the guest’s
native RSVP controls. Aura also requests withdrawal of the old invitation;
if that best-effort delete fails,
old_event_orphaned=truereports it call.closer_reassignedwebhook fires to all subscribers- The recording bot moves to the new meeting link about 20 seconds after the
response, or before it for a call that starts within 2 minutes. Until then
updated_call.notetaker_id,notetaker_stateandmeeting_link_sentcan still describe the bot that was on the old event
- Only
closer_id/closer_email/closer_namechange; the event id, conferencing link, recording, outcome, and setter attribution stay put call.closer_reassignedwebhook fires withattribution_only: true
- One branded email telling the guest their host has changed (and the new time, when it moved). It carries no calendar file: the replacement invitation above is the calendar update. Partners should not send their own
- The Zapier event and the
call.closer_reassignedPartner webhook, from the same shared reassignment service the dashboard uses
Path Parameters
Call ID (UUID)
"550e8400-e29b-41d4-a716-446655440000"
Body
Clerk user ID of the closer to reassign the call to (e.g. user_2abc123xyz)
^user_[A-Za-z0-9]+$"user_2abc123xyz"
Deprecated compatibility field. Calendar busy blocks and unverifiable availability always prevent a calendar-changing reassignment, regardless of this value. Past attribution-only reassignment does not change calendars.
false