CloserPerformance
AI call-review metrics for a single closer, over ANALYSED calls only.
The name says performance; the population is narrower than that, and the difference is not academic. Calls without an analysis skew toward declines and unresolved outcomes, so the excluded rows are disproportionately the losses. That survivorship bias is how this type once reported a 100% close rate for a window in which dashboardAnalytics measured 28%.
Read every rate here as “of the calls we analysed”. For population-wide close rate, show rate and revenue, use dashboardAnalytics.repPerformance.
CloserPerformanceFields
Average AI overall score (0-100)
All booking calls for this closer in the window — what they did, as opposed to callCount, which is what we measured. Present even when callCount is 0: a closer with no analysed calls is absent from the SAMPLE, not from the team.
Number of calls in the period
Close rate as a percentage (0-100)
The closer (team member)
Total revenue closed.
Show rate as a percentage (0-100)