TeamPerformance
Team performance summary over a rolling period. Aggregated metrics across all closers including scores, close rates, show rates, and per-closer breakdowns.
TeamPerformanceFields
Average AI overall score (0-100) across all analyzed calls
Close rate as a percentage (0-100)
How much of the team and the period every figure here describes.
Every rate on this type is over ANALYSED calls. Measured on staging over 90 days for one org, that was 5 of 136 booking calls across 2 of 17 closers — so without these denominators a response describing 3.7% of the work reads as a description of the team.
Per-closer performance breakdown
Number of days in the rolling window
Show rate as a percentage (0-100)
Strongest call journey stage across the team
Most common objections that led to lost deals
Calls with an AI analysis in the period — NOT all calls. Read coverage
before quoting this or any rate below it.
Distribution of AI verdicts (e.g., {"hire": 5, "retain": 3, "replace": 1})
Weakest call journey stage across the team